Delete your account
Version of November 11, 2026
Translation of the Spanish version, which prevails in case of discrepancy, unless a provision more favourable to the consumer applies.
In the app
In Seadromy, on the web (seadromy.app) or in the Android app, open Menu > Account > « Delete my account ». The screen says what will be erased and the credits you will lose; confirm, and the account is deleted at once. A confirmation email follows.
Without the app
Write to us from the address of your account: show the address. We delete the account within thirty days and confirm it by email.
What is erased
- Your account: email address, language, login identifier.
- Your boats, crossings and trips, with their places, dates, wishes and departure positions.
- Your credit balance and its movements: remaining credits are lost, not refunded.
- Emails waiting to be sent.
What is kept
- Invoices: six years, as the Spanish Commercial Code requires, no longer linked to your account; Stripe keeps its own copy.
- Ratings, comments and places you proposed: kept for the places base, without your address or any link to you.
- Internal identifier of a deleted account and a keyed fingerprint of its address (never the address itself): three years, to refuse sessions opened before the deletion, not to offer the welcome credits twice and to keep a community ban.
- Backup copies of the database: five weeks at most.
- Technical logs: a few weeks, twelve months at most.